World Retail Congress Reporter’s Notebook: Great Minds Think Alike Dept.
Much of great interest happening here in Rome (that’s Rome, Italy) at World Retail Congress’s annual global event. For the past two years this confab has been in Paris, and in each of the previous...
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Smart Cities Week, Washington, 2015: What Makes a City Smart?
What makes a truly digital city? That was the question your agent was asking himself as he attended sessions, visited exhibits and buttonholed colleagues at Smart Cities Week, Sept. 15-17, here in...
View ArticleTopping the Card at America’s Customer Festival: Irrational Man vs. Economic Man
Ever hear the one about the guy who paid $2 at a foreign ATM so he could save $1 on gas? Thorntons, Inc., has. The Louisville. KY, independent fuel and convenience store chain certainly has. Joe...
View ArticleInclusion and What to Make of a Diminished Thing: Concordia Summit 2015
What does inclusion mean in a deflationary global economy, an environment that seems to have changed almost by the minute since the 2008 financial crisis? That was the question that seemed to emerge...
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Latin American Credit Unions Get It: Millennials Rule (or Shall), and...
Credit unions in Latin America are well aware that their future lies with millennials, and that this means their future resides in technology. That was the number-one takeaway for your agent during the...
View ArticleOmnishopper Rules, and Amazon Is Getting It
We all know that the Internet was going to rule retail, right? That it would precipitate a race to the bottom as price and only price would rule, right? That showrooming would eliminate return...
View ArticleThe Omnishopper on TV: A Panel Discussion with MasterCard Advisors
Recently your agent talked to two of the smartest people regarding about the findings coming out of Global Insights’ Omnishopper research. Those two would be Gary Kearns, the man who runs MasterCard...
View ArticleThe Fed, the Big Interest Rate Casino, and What Happens to Payments?
The smart money, you should pardon the expression, has been saying for weeks that the U.S. Federal Reserve was about to raise rates, and yesterday Mrs. Yellen did just that. Which would be just fine...
View ArticleAs We Were Saying: Omnishopper Rides Again—Or, Rather, Never Got off the Horse
The big story in retailing this week of course is the decision at Amazon.com (subscription required) to open 300 to 400 real-world bookstores—not just a pilot location in Seattle—which on a unit basis...
View ArticleTechnology and Shopper Anonymization; or, 5personas Meets Omnishopper
Interesting take on Global Insights’ Omnishopper results recently from the Wall Street Journal (subscription required). The paper takes on changes in shopping under the pressure of technology. Its...
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